What does the machinery factory thinkCouplingCustomer has a problem of principle
Release time: 2014-06-22
The sales staff of the mechanical factory of the coupling manufacturer believe that different scholars have basically the same definition of the concept of customer satisfaction. The principle is to take the customer as the customer and meet his needs, which is the successful completion of the order, whether it isGear couplingcustomer of,Plum couplingclient,Flexible couplingCustomers, rigid coupling customers, etc. are treated the same!Mechanical believes that customer satisfaction refers to a person's feeling of pleasure or disappointment formed by comparing the perceivable effects of a product with his expectations.That is to say, customer satisfaction is the comparison between the actual experience that customers can perceive of the coupling product or service and their expectations of the coupling or service.It can be seen that customer satisfaction refers to the feeling state of pleasure or disappointment formed after comparing with his expectations. It is a customer psychological response, not a customer behavior.The requirements of customers are the foundation for the survival and development of an enterprise. All business activities of the company must start from satisfying the needs of customers. It is the responsibility and obligation of the company to provide products or services that meet the needs of customers, so as to meet customer needs and satisfy customers Business purpose.Enterprises should cultivate the concept of "customers are the parents of food and clothing" and "everything for customers", analyze from the perspective of the customer rather than the perspective of the enterprise, consider the needs of customers, respect and safeguard the interests of customers, continuously improve product quality, and improve service levels , To give customers big benefits and satisfy customers. The realization of corporate profits is based on the customers purchasing the products or services of the company. Therefore, the basic responsibility of the company is to meet the needs of customers, and the profit should be the satisfaction of the customers to the company. Its demand returns.One is from a behavioral perspective, which defines customer loyalty as a repetitive purchase behavior promised by customers for products or services; the other attitude-based view mechanism defines customer loyalty as a preference for products or services. rely.In service marketing, customer loyalty refers to a customer's commitment to a long-term purchase of a company or company on the basis of satisfaction. It is a combination of customer awareness and behavior.In today's increasingly fierce competition, we will try our best to satisfy customers and enhance customer loyalty.Enhancing customer loyalty can increase business productivity. Customer jia value is the result of comparing the total cost and total revenue when customers purchase a product or service!The more the total benefit exceeds the total cost, the greater the value of jia earned by the customer.To gain an advantage in the competition, companies can create more value for their customers than their competitors!Customers are satisfied when they get more consumption value. Only when customers are satisfied with the machinery factory can they be loyal to their business!
The good development of the machinery factory starts with good principles! ! !